Refund Policy

Thank you for choosing Auntie's Accessories for your children's clothing needs. We appreciate your support of our small business and are committed to providing you with high-quality handmade items.

Returns

Please note that all our items are made to order with meticulous attention to detail. Due to the personalized nature of our products, we do not accept returns unless the items are damaged or defective upon receipt. We take great care in ensuring the quality of our products, but in the rare event that you receive a damaged or defective item, please reach out to us within 21 days of receiving the product at kacie@auntiesaccessories.com to initiate the return process.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sizing

We understand the importance of a perfect fit for your child's clothing. Before placing your order, please review our sizing guide carefully to ensure the correct fit. If you have any questions about sizing or need assistance, please don't hesitate to contact us. We are here to help!

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact us at kacie@auntiesaccessories.com. Our dedicated customer service team is ready to assist you and ensure that you have a positive shopping experience with us.

Thank you for your understanding of our refund policy and your support of our small business.